ServiceNow – Configuration Management (CMDB) Specialist

ServiceNow – Configuration Management (CMDB) Specialist

Responsibilities

• Engage with business functions across the organization to build their service management practice and service delivery model.
• Lead the IT Service Management processes in close collaboration with other ITSM Specialists to drive IT efficiency and effectiveness across the organization.
• Responsible for building implementation plans, ensuring all technical and non-technical resources are in place for a successful implementation and management
• Continually assess the effectiveness of the processes and proactively research best practices
• Responsible for establishing and meeting the key performance indicators and provide continual improvement recommendations to senior management
• Serve as a primary and backup focal for one or more of the following processes: Configuration Management, Change Management, Incident Management, Problem Management, Asset Management, Request Management

Required Experience

• Certification in ITIL 3 Service Operation or ITIL 4 Create, Deliver & Support
• Strong experience in ServiceNow CMDB Administration and Asset Management is required
• 5+ years’ experience leading and managing ITSM processes
• Demonstrated experience in ServiceNow is a must
• Excellent communication and leadership abilities
• Previous vendor/supplier management experience
• Knowledge of business analysis and planning process
• Project management capabilities

If you have the above experience please submit a MS Word copy of your resume ASAP.

Thanks! :o)